Privacy Policy

1. Who we are

ONLINERSV operates the booking platform available at www.onlinersv.com, providing hotel reservations in Makkah, Madinah and worldwide, together with Umrah packages, charter and scheduled flights, and Umrah visa processing.

For any privacy question or request, contact us at privacy@onlinersv.com.

2. Data we collect

Booking data: traveller names, contact details, dates of travel, room and flight selections, special requests, and the booking reference issued to you.

Account data: your email address, authentication identifiers, language and display-currency preference, and loyalty balance where applicable.

Payment data: payment is processed by our payment service provider. We receive a transaction reference and status only — full card numbers are never stored on ONLINERSV systems.

Visa and travel-document data, where you apply for an Umrah visa through us and only for the purpose of that application.

Technical data: IP address, device and browser information, and diagnostic logs used to keep the service secure and reliable.

3. Why we use it

To create, confirm, modify, cancel and refund your reservations, and to transmit the minimum necessary details to the hotel, airline, operator or visa authority fulfilling them.

To provide customer support, send confirmations and service messages, and prevent fraud and abuse.

To meet legal, tax, accounting and regulatory obligations, including invoicing and financial record-keeping requirements.

4. Sharing

We share data with suppliers and partners strictly as needed to deliver a booking you have made: accommodation providers, airlines and charter operators, ground handlers, visa processors and our payment service provider.

We do not sell personal data, and we do not share it for third-party advertising.

5. International transfers

Fulfilling a reservation in Saudi Arabia or another destination requires transferring the necessary traveller details to that country. Transfers are limited to what the supplier or authority requires to deliver the service.

6. Retention

Booking, payment and accounting records are retained for as long as required by applicable tax and commercial law. Account and preference data is retained while your account is active. Diagnostic logs are retained for a short operational period.

7. Your rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate data, deletion, restriction of processing, or a portable copy, and you may object to certain processing.

Send requests to privacy@onlinersv.com. We may need to verify your identity before acting, and some data must be retained where the law requires it.

8. Security

Access to personal data is restricted by authenticated, role-based and organisation-scoped controls. Sensitive credentials are encrypted at rest, and administrative and financial actions are recorded in an append-only audit trail.

9. Cookies and local storage

We use strictly necessary cookies and browser storage for sign-in sessions, security, and to remember your language and display-currency choice. These are not used for advertising profiles.

10. Changes to this policy

We may update this policy as our services change. The version shown on this page is the current one; material changes will be highlighted here.